Capital One UK is committed to supporting an inclusive and progressive workplace culture which supports employees at all levels to find and achieve their potential. As part of the company’s Early Careers Programme within the technical pathway, Leadership Scholars was asked to develop and deliver an engaging half-way workshop with 13 participants from Capital One’s Nottingham and London branches.
LEGO® Serious Play® was used as an interactive, hands-on methodology to encourage storytelling, reflection, and collaborative insights. The aim of the session was to facilitate reflective understanding of the participants’ professional self, career milestones, and their ideal professional future.
Participants began by creating a model in Lego of their professional selves in 2022, at the start of their Early Careers programme journey at Capital One. They then conducted a reflection to help develop their understanding of their vision of they professional who they were in 2022.
To strengthen participants’ understanding of the extensive development they have achieved over the period of their development, the identification of a profound experience was utilised. Participants created a model in Lego© to signify a significant milestone within their experience at Capital One to develop an understanding of the importance of the milestone and influence it had on their journey. Model proximity was then used to identify the time period of the experiences. The reflection was then captured in the provided journal, with prompt questions regarding proximity and timing, with photos taken of the model-scape.
To support the future planning and development of the participants, a model of their future professional selves was created in Lego to help develop their understanding of future direction and achievement goals.
Within the qualitative evaluation, the use of Lego© received positive reviews from all participants, recognising the value of the method for reflection and creativity. One participant commented:
‘Really enjoyed making the Lego© and explaining your thoughts behind it once I got going.’
Thanks to all who participated in this session. Overall, this session was instrumental in fostering professional self-awareness among Capital One Early Careers staff. By engaging participants in reflective activities, they were empowered to visualise their professional journey, set future aspirations, and identify growth opportunities.
This week will have been at the Advance HE Teaching and Learning Conference at Nottingham Trent University, where we delivered an interactive workshop to demonstrate how LEGO SERIOUS PLAY® can be used to enhance students' reflective practice.
Delegates were fully immersed in a LEGO SERIOUS PLAY® session to understand the process their students will go through to deepen their thinking and open up to more creativity and open dialogue. The participants were asked to create a tower to establish psychological safety (see our LEGO SERIOUS PLAY® page for more on this) before modelling their professional self, professional superpower and professional imperfection.
It was fantastic to feel the buzz around the room as the delegates connected with the models they were individually creating, and openly discussed the construction of these with those on their tables. Participants were then invited to add their reflections to a customer-made reflection booklet which they could keep to be able to record and action their future professional development.
We love the LEGO SERIOUS PLAY® methodology! If you would like to chat through how this creative approach could be used in your workplace with individuals or as part of team-building, please do get in touch through our message board.
Last year, I was interview by Mark Wood-Nunn for The Active Listener podcast to share my insights on how introverted leaders can navigate leadership roles within typically extroverted organisational structures.
Take a look at our resources section for more on quiet leadership.
As educators, we constantly seek innovative ways to engage our students and foster their personal and professional growth. I have had a fantastic day facilitating LEGO® SERIOUS PLAY® workshops for the Postgraduate Development Day at Nottingham Business School, Nottingham Trent University. Great to see how the methodology can translate across language and cultural boundaries with many international student never having experienced Lego before, but still being able to fully engage.
For those who are wondering 'What is Lego® Serious Play®?'. It is a dynamic methodology that taps into the power of play and creativity to explore complex topics, enhance communication, and drive meaningful reflection. It goes beyond traditional reflective practice methods, inviting participants to construct physical models using Lego® bricks as a means of expression. It adopts the philosophies of psychological safety and projective techniques to enable deeper reflection, collaboration and a sense of accomplishment.
Always happy to chat and discuss innovative ways to use the method!
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